Privacy Policy

Last updated: September 2026

This Privacy Policy describes how Puzzloom (the "Site", "we", "us", or "our"), operated by Wuhan Sihanqi Network Technology Co., Ltd., collects, uses, and discloses your Personal Information when you visit or make a purchase from https://puzzloom.com/ (the "Site").

1. Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We mayalso collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information".

2. What Personal Information We Collect

  • Order Information:
  1. Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  2. Source of collection: collected directly from you.
  3. Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Device Information:
  1. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site and assess the success of our marketing campaigns.
  2. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  3. Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

    3. Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

    • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
    • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    4. Behavioural Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We may also share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners, including but not limited to platforms like Google, Facebook, Taboola, and Revcontent. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies.

    You can opt out of targeted advertising by using the links below:

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

    5. Using Personal Information We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    6. Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

    7. Your Rights (GDPR & CCPA) Depending on where you live, you may have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

    8. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    9. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

    • Email: support@puzzloom.com
    • Phone: +1 833-432-6986
    • Company Name: Wuhan Sihanqi Network Technology Co., Ltd.
    • Address: Room R998, 15th Floor, Unit 06, Building 06, Phase II R&D Building, Laser Engineering Design Headquarters, No. 3 Optics Valley Avenue, East Lake High-tech Development Zone, Wuhan, Hubei Province, China. (Zip Code: 430205)