Shipping Policy
Thank you for shopping at Puzzloom! We are committed to delivering your beautifully crafted wooden puzzles as quickly and safely as possible. Please read our shipping policy carefully to understand our processing times, shipping rates, and delivery estimates.
1. Order Processing Time All orders are processed and prepared for shipment within 2 to 3 business days (Monday through Friday, excluding public holidays). Please note that processing time is separate from the shipping/transit time. Once your order is processed and handed over to our carrier, you will receive a shipping confirmation email containing your tracking number.
2. Shipping Rates & Delivery Time We currently offer Standard Shipping. Shipping costs are calculated based on your total order value before taxes.
| Order Amount (USD) | Shipping Method | Shipping Cost | Estimated Transit Time |
| $0.00 - $79.98 | Standard Shipping | $13.99 | 10 - 15 Business Days |
| $79.99 and above | Standard Shipping | FREE | 10 - 15 Business Days |
The estimated transit time of 10 to 15 business days applies to most major destinations (e.g., United States, United Kingdom, Canada, Australia, and major European countries).
3. Order Tracking Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your package's journey on our website or the courier's tracking page. Please allow up to 48 hours for the tracking information to update in the system after you receive the email.
4. Address Changes We can only modify your shipping address if your order has not yet been processed for shipment. If you need to change your address, please contact us immediately at support@puzzloom.com. Once the package has left our warehouse, we are unable to change the delivery destination. The customer is responsible for ensuring the shipping address is accurate and complete at checkout.
5. Customs, Duties, and Taxes For international orders, your shipment may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination. Puzzloom is not responsible for any customs or tax charges applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
6. Delayed or Lost Packages While we strive to ensure timely delivery, unexpected delays can occur due to factors beyond our control, such as severe weather, customs clearance processes, or heavy shipping volumes during peak holiday seasons. If your tracking information shows that your package has been delivered but you have not received it, or if your package is significantly delayed beyond the estimated timeframe, please contact our support team, and we will assist you in resolving the issue with the carrier.
Contact Us If you have any further questions regarding our shipping policy, please do not hesitate to reach out to us:
- Email: support@puzzloom.com
- Phone: +1 833-432-6986
- Business Hours: Mon - Fri, 9:00 AM - 6:00 PM (GMT+8)